Charles Diale

Technical Support Specialist | IT Solutions Expert

With a diverse background in IT support, business analysis, and software development, Charles Diale brings a unique blend of problem-solving expertise, technical proficiency, and a passion for innovation to Raltech Solutions.

As a Technical Support Specialist (Onsite/Remote) at Raltech Solutions, Charles is dedicated to optimising IT infrastructure, troubleshooting system inefficiencies, and ensuring seamless collaboration through expert management of Office 365 and cloud-based solutions. His proactive approach to technical support minimises downtime and enhances operational efficiency for businesses.

Beyond IT support, Charles has a strong foundation in business analysis, having contributed to large-scale projects such as the NASI iSpani initiative, where he played a key role in processing employment data for government initiatives. His data-driven decision-making, process improvement, and risk assessment skills ensure that he delivers solutions tailored to client needs.

Currently completing his Bachelor of Science in Computing, Charles has hands-on experience in C++, Python, SQL, and web development. He has successfully led projects in game development, security technologies, and cloud computing, earning industry-recognised certifications such as ECBA (Business Analysis), AWS Cloud Practitioner Essentials, and Esports Management & Game Development.

Passionate about continuous learning and innovation, Charles thrives on solving complex technical challenges, improving IT workflows, and delivering customer-focused solutions. His ability to bridge technical expertise with business needs makes him an asset to the Raltech Solutions team.